Thank you for visiting cheapmartonline.com where we are engaged in providing you with a pleasurable shopping experience, day in and day out. In case of a refund or exchange, we offer our customers a ‘Refund and/or Exchange Policy’ within three (03) days of delivery.
In order to acquire a refund and/or exchange you are requested to write to our support team at [email protected] Subsequently you may also use our ‘Lodge a Complaint’ page on the website.
We offer a hassle free and trustworthy returns policy that is FREE of charge for all orders within Pakistan on all applicable items. No return for small baby accessories like bibs, nail clippers, lotion, powder, soap and related items.
If you’re not satisfied, you can return our product only when:
- Product is damaged
- Product is not used
- Product is in original condition with packing
- Product is expired
- No Cash Refund. You will be given a voucher of your remaining payment.
Please make sure that you notify us about any return because due to heavy flow of customers and operations, sometimes we forget to execute your requests. Please sign in to your account with our website and make a return in your user control panel. We will definitely respond you.
Logistics personnel will collect the product from your doorstep and the customer will not be in any way charged additional for a refund and/or exchange.
In case of product loss or product damage of any sorts, the company will not be liable to provide with a refund and/or exchange. However a refund is acceptable only when the product returned is devoid of any damage and is intact in its totality.
FEATURES OF REFUND AND EXCHANGE POLICY
- Please note an exchange on the account of a mismatch or fault is dependent on availability of stock. This exchange without any additional charges.
- An exchange can only take place once our Quality Control (QC) personnel have completed and reported due inspection.
- Please note cheapmartonline.com does not offer refund and/or exchange on undergarments, shape wear products (men and women), wrist watches, mobile phones and other electronic items.
- In order to claim warranty on our selection of electronic items that bear manufacturer’s warranty, kindly contact vendor/manufacturer/authorized dealer directly.
We thank you once again for shopping at cheapmartonline.com and wish you a satisfactory experience time and time again.
Anything mentioned not on this page, please email us immediately to keep you away from any hassle.
We do accept order Cancellation requests by our customer prior to the Shipment on delivery address given while shopping with in 12 to 24 hours of Order placement by emailing to [email protected] & a Call on our Help line 92 312 9939996
How can I get a reversal on a Credit Card?
Call the cheapmartonline.com Help line in order register a Cancellation complaint. If you placed the order via credit/debit card then the reversal will be given to the same credit/debit card number.
What is the turnaround time for processing the refund?
Refund Modes & Turnaround Time
Internal Credit 2 Working Days after Pickup
Easy Paisa (OTC) 2 Working Days after Pickup
Cheque 2 Working Days after Pickup
Credit/Debit Card 7 to 10 Working Days after Pickup
Orbit Points 5 Days after Pickup
BAFL CC 2 Days after Pickup
How To Contact Us:
You can contact us on call & WhatsApp at the number provided at the top of the screen from Monday to Saturday 10:30AM to 06:30PM. You can also email us at info[@]cheapmartonline.com . (Replace [@] with @ or our contact us Page